Early last year I wanted to switch my phone service from Supra Telecom to Vonage. SupraTelecom has systematically blocked all attempts to transfer my account. Supra refused to lift a freeze in my account and made it impossible for the transfer to take place. After almost a year I finally gave up and lost my phone number and transferred. Vonage gave me a new phone number and a new account. Supra Telecom had disconnected my phone number and I was not able to make any phone calls.

Supra Telecom kept billing me even though I had no phone service with them. I called them numerous times to try to solve the problem but was unsuccessful. Their customer service department is very rude and unprofessional. The supervisors are untrained and inefficient. I asked to speak to a supervisor but was not transferred. I have been with Supra for several years and have always paid my bill on time. I left messages in the voice mail but no manager has ever called me back.

This month I received a letter from a collection company stating that my account was in collections. Supra Telecom placed my account in collections for not paying the final two months bill. The account had been disconnected. Now I have a collection item for $225.00 dollars which has affected my credit. I have excellent credit and I will not allow Supra Telecom to arbitrarily ruin my credit. I have been hurt and damaged by this company.  

I am filing a complaint with the FCC, the State Attorneys Office and the Better Business Bureau. Supra Telecom should not be allowed to get away with these tactics. How many people give up the transfer and stay with Supra Telecom in order to keep their phone number? How many people have they done this to? We must not allow Supra Telecom to get away with these unprofessional tactics.

Supra Telecom charged me for phone service even though the account had been disconnected. This company has placed my account in collections even though I have paid my bill. Supra will block your number in an attempt to keep you as a customer. Supra Telephone will hold you hostage by keeping your phone number from being transferred. Stay away from Supra Telecom and cancel your account before it is too late.

Hector Lesende is owner/licensed real estate broker in Miami real estate  Serving Miami, Miami Lakes real estate, Coral Gables real estate, Hialeah Real Estate Miami-Dade and Broward counties. We offer a South Florida foreclosure list  Property Search

 For Rent 6991 NW 169 Terrace

 Freddie Mac suspends evictions until April 01, 2009. They also announced a new foreclosure rental policy allowing former owners to lease the house month to month. This incentive is only for owner occupants and not for investors. By suspending evictions the home owner would have enough time to be informed about the different programs.

The rental program should be only a temporary short term rental agreement. The new rental program is a fair idea but it will be good to know how the former owners would be able to afford the rental payments after they defaulted on the mortgage loan. The problem is that if the property is upside down the mortgage payments would be double than the rental fair market. Who would pay for the difference? Who determines the rent price? If the homeowner just went through a foreclosure how can they now be able to pay the rent on the same house?

By allowing the owner to rent the property it would eliminate the current foreclosure vacancy epidemic and the property would be protected and not vandalized. The vacant property is subject to vandalism, arson, and drug house abuse. The new tenant would have to agree to show the property with proper notification in order to sell it.  The tenant should have a limit of time to rent the property and then would have to leave.  Most tenants do not allow the property to be shown in order to sell. The former homeowners/tenants would do everything in their power for the property not to sell in order to stay in the house at a discounted rent price.

The government is not in the business of being a landlord or sell real estate. This is not a good long term solution. It will help short term the homeowner until the property sells. Eventually the tenant must move and the house must be sold. Selling the property should be the main objective not renting it at a discount price indefinitely. The Freedie Mac rental program must be evaluated on a monthly basis in order to determine its efficiency. 

Hector Lesende is owner/licensed real estate broker in Miami real estate  Serving Miami, Miami Lakes real estate, Coral Gables real estate, Hialeah Real Estate Miami-Dade and Broward counties. We offer a South Florida foreclosure list  Property Search

 I have sticky situation with a Miami Lakes Realtor who works for a national franchise. We have an executed contract in one of my rental properties and the Realtor did not give me the escrow money and took the tenant to another property to rent. The Realtor was not happy with getting a rental commission. He demanded a commission for subsequent renewals or else.

I had listed the Miami Lakes property in the MLS and this Realtor showed it while the property was still rented and presented me a lease agreement signed by the tenants. I went to his office to exchange the keys for the money.  I signed the lease agreement and we had an executed contract. We agreed the starting date was March 1, 2009. The rent was $2,000 dollars a month with a year lease.

I asked the tenant in the back to leave since I had rented the whole house. The old tenant gave me the keys Thursday night. The Realtor emailed me and said he had the lease agreement signed and he had $6,000 dollars in escrow. He would deduct his $1,000 commission and give a check for $5,000 dollars. We would exchange the keys and the money.

We met in his office on Friday night. The Realtor gave me the lease agreement signed by the tenant and I signed it as a landlord. I also signed the contract to lease where it specified his renewal commission policy. I gave him the keys and asked him for my money. I did not receive the money in escrow and the house remains vacant and not rented. We have an executed contract and the Realtor did not give me the escrow money and took the tenants to another property.

The Realtor insisted I had to sign a renewal agreement where he would get paid on subsequent year’s renewal. He would get a commission every time the tenants would renew the lease. I objected at first and said that the rental commission was not renewable. It was only a one time lease and no renewal commission was allowed. The Realtor became very upset and said if I did not sign the renewal commission agreement he would take his clients and rent them another house. Reluctantly I signed the lease agreement and the renewal agreement. I was forced to sign since I did not want to lose the tenants.

We had another tenant interested in renting the property but did not rent to them because I had signed a lease agreement already with the Realtor. Also I asked the old tenant to leave because the new tenants wanted the whole house by March for 01. Now I am stuck with no tenants and a vacant house.

I have been blind sighted, blackmailed, ignored, and wronged by this Realtor. He never gave me the escrow deposit. I have called him many times and emailed him. I told him I was considering reporting his actions to the DBPR, FREC, and bring him up on ethics charges. I also told him I was considering taking legal action against him for damages. He has not answered any of my emails and telephone calls.

Is this ethical behavior? – The Realtor demanded renewal commissions or else he would redirect the tenants to another property even though we had an executed contract.

This Realtor is a piece of work. He said he was trained by the best and if I did not sign a renewal agreement the deal was off. Who does he think he is? What gives him the right to make decisions for the tenants with an alternative motive? How can he ignore an executed contract?  The tenants signed the lease and gave the deposit. Who is he to decide for them? Can he blackmail the landlords in this manner? Should he be allowed to demand a commission intefinitely. Tomorrow I will call our attorneys and the DBPR so they can tell me the proper way to proceed. In the future if the Realtor demands renewal commissions I would walk away immediately.

Hector Lesende is owner/licensed real estate broker in Miami real estate  Serving Miami, Miami Lakes real estate, Coral Gables real estate, Hialeah Real Estate Miami-Dade and Broward counties. We offer a South Florida foreclosure list  Property Search